Transport solution for a leader in kitchen, food service and water systems technology

Franke is a world leading provider of solutions and equipment for domestic kitchens, private bathrooms, professional food service, coffee preparation and beverage delivery. The group consists of the four business units Franke Kitchen Systems (integrated systems for food preparation and cooking, including sinks, taps, worktops, hoods and cooking appliances), Franke Foodservice Systems (kitchen equipment, supplies and a broad range of services for leading restaurant chains), Franke Water Systems (integrated systems for private bathrooms, including taps, showers, sinks, accessories and water management systems) and Franke Coffee Systems (a comprehensive range of coffee machines for out-of-home coffee preparation, including superautomatics, traditionals and brewers). Founded in Switzerland in 1911 as a family-owned sheet-metal business, Franke has developed into a globally active business group with 70 subsidiaries and around 9,000 employees in 37 countries.

The group generates consolidated annual sales of 1.8 billion euros in 2015 and belongs to the global Artemis Group. In Poland, Franke has beeing active since 1993 and operates two productions plants in Gdynia and Raszyn.

In 2015, Franke Poland decided to consolidate its supply base of forwarders and logistics partners by entrusting significant volumes to a smaller number of capable and highly professional international providers. In particular, the company was looking for a reliable forwarder for the regular transport of its products from its Polish manufacturing plants to various European destinations. In the past, Franke had been unsatisfied with some forwarders’ key performance indicators, insufficient delivery accuracy, lack of truck capacity and price-performance ratios. Following a scrupulous and detailed evaluation process and request for tenders from international logistics suppliers, Franke choose the customised service solution proposed by Kuehne + Nagel.

The fact that the two partners have been successfully cooperating for years in Luxemburg in the field of contract logistics was a further decision criterion.

Kuehne + Nagel’s solution for Franke Poland is based on its long-standing experience in international transport and logistics. 

Franke’s products are transported with shortest transit times by monthly FTL departures as well as a huge number of LTL and groupage transports via Kuehne + Nagel’s intricate European overland network.

A dedicated customer service team ensures smooth handling of the shipments, good communication, fast response times and PODs (Proof of Delivery) provided according to timeline. The booking of all shipments via KN Login, the Internet-based supply chain management Kuehne + Nagel’s award-winning platform, gives Franke full and roundthe-clock access to all key data and provides powerful tools to monitor and manage critical processes right across the supply chain from source to delivery.

Kuehne + Nagel provides a dedicated account management and an operational support desk to the customer. Periodic management reports are available to Franke, via Web access, offering detailed breakdowns by site as well as aggregate views on subdivisions, divisions and company level. Kuehne + Nagel monitors all key performance indicators and generates regularly scheduled business reviews.