Background

Franke is a world leading provider of solutions and equipment for domestic kitchens, private bathrooms, professional food service, coffee preparation and beverage delivery, who needed a reliable service partner for the European transport of its products manufactured in Poland.

Challenge

The company was looking for a reliable forwarder for the regular transport of its products from its Polish manufacturing plants to various European destinations. In the past, Franke had been unsatisfied with some forwarders’ key performance indicators, insufficient delivery accuracy, lack of truck capacity and price-performance ratios.

Our solution

Kuehne + Nagel’s solution for Franke Poland is based on its long-standing experience in international transport and logistics. In terms of project, Kuehne + Nagel is managing and operating international door-to-door transports from Franke’s warehouses in Gdynia and Raszyn to several European destinations. Franke’s products are transported with shortest transit times by monthly FTL departures as well as a huge number of LTL and groupage transports via Kuehne + Nagel’s intricate European overland network. A dedicated customer service team ensures smooth handling of the shipments, good communication, fast response times and PODs (Proof of Delivery) provided according to timeline.

Results

Kuehne + Nagel’s customised transport solution for Franke Poland resulted in better transit times, more accurate delivery of shipments across Europe with minimized levels of loss and damage, better communication and customer service due to the dedicated service team and, last but not least, an improved cost-performance ratio.

Our customer's success story

"At Franke, we are permanently challenging ourselves to ensure that our products and services provide value to our customers. Through ongoing innovation and by meeting the highest quality and safety standards we maintain our leading position in the market. Smooth supply chain and delivery solutions are important pillars of our service strategy.

We are very satisfied with the transport services provided by the logistics experts of Kuehne + Nagel. Their performance and reliability help us ensure that our products reach our customers throughout Europe on time and in perfect condition, and our good cooperation provides excellent results on a high quality level."

Michal Matysiak, Logistics Director Franke Poland (April 2016)

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