Background

During the 16 years of its presence on the Polish market, CHEP has become a leader of pallet management solutions supported by strong partnerships with FMCG, retail and logistics companies. Today, CHEP Poland has over 600 customers with more than 18 million of pallets issued annually from its seven service centres and cooperates with more than 10,000 distribution points.

Our customer needed a reliable logistics and transport service provider for the establishment of its service centre in West Poland.

Challenge

In 2008, CHEP was looking for a cooperation with an international logistics service provider to set up a new customer touch-point and service centre for its pallets in West Poland. The ideal logistics partner needed to provide suitable local warehousing space as well as reliable overland transport solutions for the CHEP equipment. After a thorough tender selection, CHEP decided to use the customized solution presented by Kuehne + Nagel Poland.

Our solution

A tailor-made solution was offered to CHEP Poland, including dedicated warehouse space, value added warehousing and contract logistics services as well as FTL, LTL and groupage transport for distribution.

In its strategically located full-service logistics centre in Gądki near Poznań, Kuehne + Nagel offers CHEP dedicated warehouse space for the storage of its equipment and for the operation of its service centre. Two Kuehne + Nagel employees are fully dedicated to customer service for CHEP’s overland transports and operate both the Kuehne + Nagel IT system and CHEP’s Internet transport management platform in parallel. In the scope of an additional contract logistics service, the Kuehne + Nagel staff of 30 employees provide inspection, repair and painting of the CHEP palettes after their return.

Results

Thanks to the excellent cooperation with Kuehne + Nagel, CHEP was able to establish a powerful service centre for storage and repair of its pallets in West Poland. The logistics solution has been tailored to the specific requirements of CHEP and offers to the equipment pooling provider a full service package at attractive rates.

Our customer's success story

"CHEP strives to bring strategic value to the business of its customers by procuring products and services efficiently and with highest quality through the use of standards, strategic partnerships and our global knowledge. To achieve this, we need suppliers that provide the required high standards in their own product and service offering.

Kuehne + Nagel Poland has proven to be a reliable partner and to meet our high requirements. With the help of this experienced logistics service provider we have successfully established our service centre in Gądki, from where we serve our customers in West Poland with the quality they are used to receive from CHEP.

Kuehne + Nagel support us with broad experience and professionalism in providing transport services for our equipment. On-time delivery and flexibility are the key factors that allow our customers to have smooth production processes and ensure strong partnership cooperation between CHEP and retailers."

Agnieszka Kisielewska, Logistics Manager CEE CHEP Poland (April 2015)

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