Get in touch with our logistics experts who would be happy to clarify your questions in more detail.


What are incoterms?

Incoterms are 11 three-letter standard trade terms commonly used in international contracts that cover such issues as control of goods and financial responsibilities, including payment of cargo insurance and freight. They provide traders with a common set of rules, outlining each party's obligations, thus reducing misunderstandings.

Do we offer customs clearance with deferred payment of VAT?

The portfolio of customs services provided by Kuehne + Nagel includes not only standard customs clearance and transit, but also simplified customs clearance with deferred payment of VAT after prior verification by our customs agency.

Where can I see the status of my shipment?

You can check the status of your shipment with the help of KN Login or with a tracking number via the tracking tool on our homepage. Should you have any questions to this, do not hesitate to contact us.

Do we transport dangerous goods?

Kuehne + Nagel's specialised capabilities include the shipment of certain types of hazardous/dangerous materials. For packaging solutions is our in-house packaging expert company  responsible. They are experts in finding solutions for the transportation of dangerous goods. Please contact your nearest office for further information.

Also, for more information, please visit our global pages (English only): airfreight, sea and road information.

What is ADR?

The purpose of the “European Agreement concerning the International Carriage of Dangerous Goods” (ADR) is to ensure that dangerous goods being carried by road can cross international borders freely, as long as goods, vehicles and drivers comply with its provisions.  

What is MSDS?

A Material Safety Data Sheet is a document that contains information for both workers and emergency personnel on potential hazards like fire, health, reactivity and environmental and how to work safely with a chemical product.


What does "w/m" mean?

It is a minimum rate (weight/measurement). With the use of the formula for calculation of sea freight, the higher value (quantity of tons or cubic metres) is selected and multiplied by the specified freight rate. If the calculated freight is lower than the minimum rate, the minimum rate is to be adopted (weight/ measurement).

What is the lead time for direct connections for LC?

Depending on the distance of a port of departure or destination, the transit time (the time of physical movement of a ship from a port to a port) can be very different. For example, import from the Far east to Gdańsk from the main loading ports - Qingdao, Shanghai, Ningbo, Yantian, Hong Kong, Singapore - lasts from 35 to 40 days.

What is Cut Off?

The carriers often require that they receive the documentation 1 or 2 days before the delivery of goods to complete the customs procedures and plan the space for the load in a container.

What are Cut Off times?

The carriers often require that they receive the documentation 1 or 2 days before the delivery of goods to complete the customs procedures and plan the space for the load in a container.

What does "cargo consolidation" mean?

LCL corresponds to LTL in road transport. As in the road transport, we collect cargo from many consignors to may consignees in one means of transportation - in this case, it is a container.

The only difference is the time of transit and geographical range.

What are types of containers and their dimensions?

Basic types of containers are:

  • Open top
  • Flat rack
  • Standard
  • Reefer

Their specifications and precise dimensions are available here.


What is the maximum height of the pallet broadcast to air transport?

For general cargo on long - haul flights (ie. lower deck) = 160 cm

The amount of freight pallets for aircraft depends on the type of aircraft (ie. main deck) - 240-260 cm - every time the height above 160 cm is checked with the airline.

Do we transport dangerous goods in accordance with the IATA DGR or oversized deliveries?

Yes, we transporting two types of goods.

What means RFS service?

RFS - Road Feeder Service means overland connections between airports.

Do we organize air shipments in controlled temperature?


We can offer door - door service:

-active (specialized air's containers with adjustable temperature)

-passive (dedicated transfer from the aircraft to the warehouse/ thermal blankets/ cooling gels etc.)

The most often offer products at a controlled temperature are 2-8*C and 15-25*C.

Kuehne + Nagel has flexible approach and is able to ensure solution in accordance with client's needs.

Is air transport requires fumigated pallets?



Which dimensions should the pallet have when you want to transport through the groupage network?

Groupage shipments will be shipped on either industrial or euro pallets.

General cargo is suitable for groupage shipments by road but have to adhere to the network cargo standard which is defined as follows:
•    Maximum weight per shipment 2500 kg
•    Maximum weight per unit 1500 kg  
•    Maximum length per unit 2.40 m
•    Maximum height per unit  2.20 m
•    Maximum width 2.40 m

What are the differences between euro and industrial pallets and which are the dimensions?

The difference between euro and industrial pallets is the size. The dimensions are the following:
•    Industry pallet: 120 x 100 x 25 cm
•    Euro pallet: 120 x 80 x 25 cm

Do we delivery cars with lifts?

Yes. It is not related with any additional costs. It is a prerequisite to place an appropriate requirement in the shipping order.

Does driver has possibility of unloading?

Deliveries are realized to the ramp in recipient's warehouse or in case of loading ramp's lack to ground level.

Is there possibility to receive deliveries on concrete hour?

Deliveries are made on standard hours 8 a.m. - 4 p.m. Deliveries on notified hours require the planning dedicated cars, which calculated cost is making on individual request.

Do we call to our recipients before delivery?

Notify service in Poland and in the most countries of EuroLink network is gratuitous, performed according to instructions included in shipping order (isn't standard service performed to each order). It is necessary to put appropriate instructions in shipping order. In Italy and Belgium this service is paid.

Does the shipments are insured in standard?

Kuehne + Nagel standard responsibility is compatible with FIAT's Model Conditions. Kuehne + Nagel offers each time possibility to buy additional CARGO insurance, which cost is calculated depending to value and type of insured cargo.

When I should place an order to receive the shipment in determined day?

Import orders should be sent before 2 p.m. in the day before the planned date of receipt. Export orders should be send before 3 p.m. in the day before planned date of receipt. Export orders send  after determined date or in planned date of receipt are each time verified to check and find possibilities of goods receipt.

Does Kuehne + Nagel has "express" delivery service?

Kuehne + Nagel offers EuroLink First product, which is available in the most EuroLink network countries. This service is a paid, priority (non-guaranteed) delivery. There are limits associated with purchase a product due to the shipment specifics. More details are verified with Operations Department.

Insurance & Customs

What is the value for which the shipments are insured?

We can guarantee you a compensation up to the full insured value of your goods, regardless of cause or fault of carriers. Detailed information can be found on our global website (English only) and from our insurance brokers in 30 countries.

What is the compensation in case of damage of the package?

In case of damage to the package, the resulting damage will be fully compensated. 

For more information on insurance topics, click here (information available in English only).

Can you handle customs formalities?

Yes. Kuehne + Nagel arranges customs brokerage service for all levels of complexity. Kuehne + Nagel provides all customs services: customs document preparation and delivery, management of the clearance process, import document preparation, obtaining regulatory documents. You simply have to select it during the booking process. Please contact your nearest office for more information.

What documents should I prepare for customs?

By using our booking system the whole custom clearance process will be executed by licensed Kuehne + Nagel employees. You just have to hand all documents to our employees and it will be taken care of the whole process.

For more information, please contact your nearest office.